Claims submitted before 01 February 2023 will be charged our current service fee and claims submitted from 01 February 2023 onwards will be charged our new 15% + GST service fee. Please reach out with any questions to support@supergenerous.co.nz.

Partner FAQs

We have received a rebate but have not received an email with the donor's details.
Please contact us at partners@supergenerous.co.nz with the date and amount and we will be happy to provide you with the information you need.

Can you tell us how many people have regifted to us and the amount?
Yes, we’re happy to provide a file summary of all regifted amounts and corresponding donor information to date. If you’d like a copy, please send an email request to partners@supergenerous.co.nz as soon as possible during January 2025.

We are a Supergenerous partner organisation. How do I log into my partner dashboard?
You can access your Partner Dashboard by logging in via the Partner Portal on the Supergenerous website. This can be found here: https://partner.supergenerous.co.nz/#/login

If you have forgotten your login, click “Reset password” to generate a password reset email. Feel free to email partners@supergenerous.co.nz if you are experiencing difficulties.

We have used Supergenerous assets or branding to promote the partnership. When do these need to be removed?
If you have used Supergenerous assets or branding in the past, we recommend removing them at your earliest convenience. If you have any questions, please email us at partners@supergenerous.co.nz